FAQ

FAQ

What types of photography do you do?

I do a little of everything! From portraits, to headshots, graduation shoots, senior photos, boudoir, couples, weddings, families & events!

After my shoot, what should I expect?

After your shoot, I will send you a gallery of proofs (unedited photos, NOT RAW) within a few days to select from. Once you have selected your photos, I will begin the editing process which includes improving such things as lighting, colors, and basic retouching.

PHOTO DELIVERY:
- PORTRAITS: 3 Weeks (negotiable)
- WEDDINGS: 6-8 Weeks

Do you charge extra to photoshop and retouch?

Included in your edited photos will be basic retouching. Additional photoshopping such as removing objects, major adjustments to clothes/makeup etc. will be an additional $75 an hour for these premium alterations.

Do you provide RAW images?

Unfortunately, I do not provide RAW (unprocessed) images similar to many photographers in the industry because I believe in providing you with the best images possible and delivering a complete product in my style! However, you are always able to select your final images to be edited!

What’s your cancellation & rescheduling policy?

For portrait sessions, clients forfeit their session retainer paid to book the session. The fee can be credited towards a future session if the client reschedules the appointment at least 72 hours prior to the date of the session and re-booking at an agreeable date and time.

For weddings and events, if for any reason the Client cancels before the wedding date, the Photographer will keep the event retainer fee paid to hold the wedding or event date as a cancellation fee. Cancellation must be made and sent in writing by email. However, if the client requires a change in their wedding date, I will do my best to accommodate the change and additional fees may be applied . If I am not available for the new date, the original contract will be cancelled and subject to the cancellation policy.

Are retainers refundable?

For non-wedding/events packages, a 25% non-refundable retainer is required to book and hold the date for your session and serves as a cancellation fee. However, the fee can be credited towards a future session upon the photographer’s approval. All remaining balances are due at the time of the session.

For wedding/event packages, a 30% non-refundable retainer is required to book and hold the date of your event and also serves as a cancellation fee. The remaining balance is due the week of your wedding/event (or up to 7 days after your wedding/event).

What is included with basic retouching?

Basic retouching includes clearing skin, getting rid of fly-aways and single strands of hair in the face, obvious blemishes, etc.

What is not included in retouching and photoshopping?

I truly believe in embracing and capturing the natural beauty of a person! Therefore, I never alter an individual’s body weight, height, skin color or other drastic physique changes.

Do you have to edit my photos? Can you just provide me with unedited photos?

I believe in providing you with the best images possible which includes adjustments and improvements to your images such as lighting, colors, basic retouching, etc.

Should the finished product not be to your liking, I will do my best accommodate to satisfy your needs!

If you have any further questions, feel free to reach me at marion.santiago.photos@gmail.com!